- on-site conversion
- +24%
- average order value
- +18%
- install time
- <10 min
Vervain Beauty is a three-person team on WooCommerce, operating out of a renovated bungalow in Austin. Their autumn launch doubled traffic overnight — and the inbox broke before the site did.
We were drowning in questions a well-tagged product page should already answer. Zubby picked up the bulk of that in a week.
The before
Sofia's team spent roughly 18 hours a week answering pre-sale questions — sizing, ingredient lists, shipping ETAs. Revenue-generating work was squeezed into the margins.
The install
One afternoon. Sofia installed the Zubby WooCommerce plugin, approved the connection, picked a 'Warm' voice preset, and added three claim-block phrases specific to skincare.
The outcomes
- Pre-sale tickets ↓ 61% in the first 30 days.
- On-site conversion ↑ 24% on cohorts that engaged with the agent.
- AOV ↑ 18% thanks to on-brand bundle suggestions.
- Zero flagged claims in 1,200 logged conversations.
What's next
Vervain is rolling out price-drop subscriptions and SMS recovery in Q2. Sofia's team has reclaimed 12 hours a week.