What happens if it doesn't know?

It escalates. Zubby has a confidence threshold per intent; below it, the conversation hands off to a human via email, live chat, or your existing helpdesk (Zendesk, Intercom, HubSpot, Gorgias, Freshdesk). The shopper sees a clean handoff, not a dead end.

Does it actually access my order data?

Yes. Zubby is wired to Shopify and WooCommerce order data via official APIs. Tracking numbers, fulfillment status, and refund states are pulled live — never cached for more than a few minutes.

How is identity verified for sensitive questions?

Order lookup uses the email + order number combo or a magic-link confirmation. Sensitive operations (cancel order, update address) require the link to be opened in the same email inbox the order was placed from.

Can the AI handle returns?

It can answer eligibility, generate return labels through your fulfillment provider, and queue refund requests for human approval. Some merchants enable full auto-refund for low-risk returns under a value threshold.

Does it work in multiple languages?

25+ languages auto-detected — Spanish, French, German, Italian, Portuguese, Dutch, Polish, Swedish, Japanese, Mandarin, and more. No template duplication, one prompt library serves all.

How do I measure quality?

Every conversation is auditable in the dashboard. Track resolution rate, CSAT, handoff rate, average resolution time, and answer accuracy per intent. Weekly digests land in your inbox.

Use case · 24/7 support

Tier-1 support, answered before the customer finishes typing.

Zubby resolves 60-75% of order, return, and pre-sale tickets autonomously — 24/7, in 25 languages, grounded in your real store data.

67%
auto-resolution rate: <1s
first response: 25
languages auto-detected: -38%
support ticket volume

Built for Shopify and WooCommerce·See integrations

zubby · live●●●

What it is

What is 24/7 AI customer support for ecommerce?

24/7 AI customer support is a chat layer on your storefront and helpdesk that resolves tier-1 questions — order tracking, returns, sizing, policies — without a human in the loop. Zubby connects to your Shopify or WooCommerce order data, your policy documents, and your catalog, then answers in your brand voice the moment a shopper asks.

The agent is grounded, not generative-only: every answer cites your real data. When confidence dips, it hands off cleanly to your existing helpdesk so nobody falls into a dead end at 2 a.m.

How it works

From question to resolution in three steps.

Detect intent

Classify the message — order, return, product, policy — and load the right tools and knowledge.

Resolve in-channel

Look up order data, cite the policy, or run the return flow. Most tickets close inside the first message.

Escalate when needed

Below the confidence threshold, the conversation hands off to a human with full context already attached.

Capabilities

The full helpdesk surface, automated.

Always on

No timezone, no holiday hours. Same response quality at 3 a.m. as at 3 p.m.

Sub-second resolution

p50 first response under 800ms. Shoppers don't watch a typing indicator for 30 seconds.

Grounded in your data

Order data via live API. Policies via uploaded docs. Catalog via webhook-fresh sync. No hallucinations.

25-language coverage

Auto-detect and respond in the shopper's language. One prompt library — no template fork per locale.

Clean handoff

Below confidence threshold, hands off to Zendesk, Intercom, Gorgias, Freshdesk, or HubSpot with full transcript.

Auditable answers

Every conversation, every tool call, every citation — reviewable in the dashboard. Train the model on what works.

In practice

2:47 a.m. on a Sunday.

Before

Without Zubby

Shopper emails support: "Where is my order?"
Support team is offline. Reply lands Monday at 10 a.m.
By then the shopper has already opened a chargeback.
Resolution: $40 in chargeback fees, a refund, and a churned customer.

With Zubby8 secResolution time

With Zubby

ShopperWhere is my order #4827? I ordered Thursday.
ZubbyHi! Order #4827 shipped Friday via UPS Ground. Currently in transit, last scanned in Memphis 6h ago. Expected delivery Monday by 8pm. Track here: ups.com/track/1Z...
ShopperPerfect, thanks.

Sale closed in seconds

Outcomes

Support that scales without hiring.

67%

Auto-resolution

Tier-1 tickets resolved without a human.

<1s

First response

p50 latency across all intents.

4.7 / 5

Shopper CSAT

Average satisfaction on AI-resolved tickets.

$0.08

Cost per resolution

vs. $4.20 average for human-handled tier-1.

How we compare

Why 2026 support isn't 2018 support.

Dimension

Traditional approach

With Zubby AI

CoverageBusiness hours only24/7/365
Languages1-2 templates25 auto-detected
Response time4-24 hours by emailUnder a second
Order data accessAgent looks it upAuto-fetched at intent classification
Cost per ticket$3-5 (loaded)Under $0.10
Escalation contextCustomer re-explainsFull transcript handed to human

Built for Shopify and WooCommerce — more platforms coming

ShopifyWooCommerce+ headless coming soon

SOC2 Type II ready
GDPR + CCPA workflows
99.97% uptime SLA
EU + US data residency

FAQ

Questions, answered.

Everything the procurement, security, and ops teams ask before they roll us out.

Order status, tracking, returns and refund eligibility, sizing, stock checks, shipping windows, store policies, payment options, account questions, and most pre-sale product questions. We see 60-75% of tier-1 tickets resolved fully autonomously on a well-indexed store.

Related use cases

Revenue rescue

AI cart abandonment recovery

Detect hesitation in real time, intervene before the tab closes, and follow up with on-brand recovery email and SMS.

Explore

Find the right thing

AI product finder for shoppers

A natural-language assistant that searches your catalog by need, fit, and intent — not just keywords.

Explore

Lift AOV

AI upsell + bundle recommendations

Complementary products surfaced in conversation, plus dynamic bundles that respect inventory and margin rules.

Explore

Ready when you are

Sleep through the support shift, not the revenue.

Install on Shopify or WooCommerce in under 15 minutes. First auto-resolution usually within the first 24 hours.

Start free trial Book a demo

What is 24/7 AI customer support for ecommerce?

The agent is grounded, not generative-only: every answer cites your real data. When confidence dips, it hands off cleanly to your existing helpdesk so nobody falls into a dead end at 2 a.m.