AI cart recovery for Shopify and WooCommerce that rescues 23% of carts.
Shopify's default flow recovers about 8% of abandoned carts. Tidio averages 11.5%. Zubby averages 23% — by intervening in the same session, then following up with LLM-written email and SMS grounded in your real catalog. Flat monthly pricing — no per-resolution fees, no surprise bills.
- 23%
- avg cart rescue rate
- <1s
- in-session response
- 12-18×
- ROI on plan cost
- 10 min
- to install
Built for Shopify and WooCommerce·See integrations
What is AI cart recovery?
AI cart recovery is the practice of detecting when an online shopper is about to leave without buying, intervening in the same session, and following up across email, SMS, and messaging using a language model grounded in your live catalog. It replaces the 2014-era playbook of static recovery emails on a 1/24/72-hour cadence with something closer to a salesperson on the floor: read the signal, ask the right clarifying question, address the blocker, and only then offer an incentive — if margin rules permit.
Zubby is built around that shift. The same AI agent that answers product questions also runs your cart recovery — so the email after the abandonment doesn't say "you left items in your cart," it says "the medium was out of stock when you visited, but it's restocking Friday." It's the difference between a coupon and a conversation, and across 14,000+ active stores it shows up as roughly 3x more recovered revenue than Shopify's default.
The whole loop is one platform: browser-side hesitation detection, server-side journey orchestration, AI copywriting, deliverability, and attribution — wired together so you don't stitch four point tools and reconcile their dashboards.
From hesitation to checkout in three steps.
Install on Shopify or WooCommerce, sync your catalog, and the recovery loop runs itself across the storefront, email, and SMS. See the Shopify guide or the WooCommerce guide.
Detect the hesitation
A passive risk scorer watches idle time, exit intent, policy detours, and repeat checkout visits. The first time the score crosses your threshold, an in-session rescue fires — before the tab closes.
Intervene in-session
The AI opens with the exact question your shopper hasn't asked yet — sizing, shipping, returns, or stock — using your real product data. Context-aware, never spammy.
Follow up across channels
If they still leave, the recovery sequence kicks in: LLM-written email, optional SMS, optional WhatsApp — each one referencing the exact product and blocker, not a generic coupon.
Everything in the recovery loop, one platform.
Browser-side detection, server-side orchestration, AI copywriting, and deliverability — wired together so you don't need a stack of point tools.
Real-time risk scoring
Eight hesitation signals — idle time, exit intent, repeat visits, policy detours, form abandonment, scroll death, slow tab, low scroll — weighted into a unified risk score.
In-session AI rescue
When risk crosses threshold, the widget opens with a contextual message that references the shopper's actual cart, not a generic prompt.
AI-written recovery email
Each email is written for the specific cart, brand voice, and discount tier. Multi-step sequences, automatic suppression on purchase, deliverability built-in.
Journey orchestration
Branch on cart value, customer LTV, channel, and time of day. Per-store journey templates plus a drag-and-drop builder for custom flows.
Consent-aware
GDPR and CCPA consent state verified at send time. Suppression lists, do-not-contact, and full per-shopper audit trail.
Native Shopify + Woo hooks
Drops in via the Shopify embedded app or a WooCommerce plugin install. Webhooks for cart, checkout, and order events — no theme edits.
One cart. One rescue. One closed sale.
Here's what happens when a shopper with a $189 cart slows down on the shipping page — the exact moment most stores lose them.
Without Zubby
- Shopper hovers on the shipping line for 30 seconds.
- Closes the tab. No outreach for an hour.
- Generic recovery email lands with a 10% coupon — too little, too late.
- 67% of these carts never come back.
With Zubby
- ShopperWait, $24 shipping on a $189 order?
- ZubbyI see you're checking the shipping options. Standard is $24, but orders over $200 ship free. Adding the matching scarf at $19 would qualify — want me to drop it in?
- ShopperYes, do it.
- ZubbyDone. Total is $208, free shipping applied. Want me to take you to checkout?
Honest numbers, updated quarterly.
Median lift across stores running steady-state for 30+ days, compared against published vendor benchmarks. See the full Benchmark Report.
23%
Zubby cart rescue rate
vs Shopify default 8%, Tidio 11.5%, Klaviyo 14.2%.
+18%
AOV on recovered carts
Driven by in-session bundle nudges, not blanket discounts.
<1s
In-session response time
Server-side risk scoring fires before the close intent completes.
12-18×
ROI on plan cost
Flat monthly pricing — no per-resolution fees, no surprise bills.
Source: Zubby Q2 2026 benchmark report, n=14,000+ active stores. Comparators sourced from each vendor's 2025 public benchmark.
Recovery built for 2026, not 2016.
- Trigger windowStatic delay (1h / 24h / 72h)Real-time risk scoring during the live session
- CopyGeneric templates with token swapsLLM-written, per-cart, brand-voice-tuned
- DiscountsBlanket coupon, sometimes margin-negativeMargin-aware offer engine with tier limits
- ChannelsEmail onlyOn-site rescue + email + SMS + WhatsApp + Messenger
- Inventory syncRecommends out-of-stock itemsLive catalog grounding — never recommends what you don't have
- Setup timeWeeks of templates + integrationsUnder 15 minutes; first rescue in 24 hours
Built for Shopify and WooCommerce — more platforms coming
- SOC2 Type II ready
- GDPR + CCPA workflows
- 99.97% uptime SLA
- EU + US data residency
Cart recovery, answered.
Everything the procurement, security, and ops teams ask before they roll us out.
Shopify's default abandoned checkout flow recovers around 8% of carts with a template that fires 1, 24, and 72 hours after abandonment. Zubby's AI cart recovery for Shopify recovers around 23% across 14,000+ active stores — roughly 3x the platform default — by intervening in the same session, then following up with LLM-written email and SMS that reference the specific product, the specific blocker, and the real next-best alternative.
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14-day free trial on Growth. Flat monthly pricing — no per-resolution fees. See pricing or read how cart rescue works.