Terms of Service

Zubby AI provides software and related services for AI-assisted product discovery, storefront chat, cart rescue, recovery workflows, analytics, and operational tooling for connected ecommerce stores. Features may evolve over time, and some capabilities may depend on third-party platforms, integrations, or paid plans.

You are responsible for your store content, customer communications, connected platform credentials, legal disclosures, and compliance with applicable laws and marketplace or platform rules. You must review and supervise AI-assisted outputs before using them in regulated, high-risk, or business-critical contexts.

You may not use the service to violate law, infringe rights, transmit malicious code, misuse connected storefront data, or generate deceptive, unsafe, or prohibited content. We may suspend access to protect the platform, our customers, third parties, or the integrity of the service.

Paid plans, usage limits, and subscription terms are governed by the pricing and billing terms presented at purchase or in your order form. Unless otherwise stated, subscriptions renew automatically until canceled. Fees are non-refundable except where required by law or expressly agreed in writing.

We aim to provide a reliable service, but uptime and response quality may be affected by maintenance, traffic, model provider availability, ecommerce platform APIs, or other dependencies outside our direct control. We may modify features, limits, or integrations as the product evolves.

We retain all rights in the service, software, and related materials, while you retain rights in the content you submit or connect, subject to the permissions necessary for us to operate the service. You grant us the right to host, process, transmit, and analyze your content solely as needed to provide, secure, support, and improve the service.

The service is provided on an as-is and as-available basis except as expressly stated in a written agreement. To the maximum extent permitted by law, we disclaim implied warranties and will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data. Our aggregate liability for claims relating to the service will not exceed the amounts paid by you for the service during the twelve months before the event giving rise to the claim, unless a different limit is required by law or agreed in writing.

You may stop using the service at any time. We may suspend or terminate access for non-payment, abuse, security risks, legal exposure, or breach of these terms. Sections that by their nature should survive termination, including payment obligations, intellectual property, disclaimers, limitations of liability, and dispute provisions, will survive.

These Terms of Service are supplemented by our Privacy Policy, pricing terms, order forms, and any enterprise agreement or data processing agreement that applies to your account. If there is a conflict, the more specific signed agreement controls for that subject matter.