AI that invents ingredients for skincare, FDA claims for supplements, or delivery dates that don't exist is not just embarrassing — it's actionable liability.
Three layers of safety that must be on by default
- Retrieval grounding — the model answers from your live catalog, not memory.
- Claim blocking — banned phrases and compliance regex baked into the system prompt.
- Audit trail — every tool call, every retrieval hit, inspectable from the dashboard.